CIOS20 Help Desk

Help Desk
1.
What are the technical requirements to participate?
To access the virtual conference, attendees will need the following:

  • A computer
  • Internet Access (either cable or wireless)
  • You must use Mozilla Firefox or Google Chrome
2.
How do I test my computer or mobile device to see if it passes the system requirements?
When you visit any booth or session there is an automatic embedded test on that page. If you fail a specific system requirement you will receive a warning.

Please visit the System Requirements Check List in the Help Center for further tests of your computer's setup.

If you need help, please contact drew.donaldson@issmediasolutions.com.
3.
I've failed to meet the minimum required internet speed. What can I do?
Below are some troubleshooting tips to help improve your speed. Keep in mind we recommend much higher speeds if you're going to be presenting, particularly if you plan on sharing your camera and your screen. 

  • If possible, please turn off wifi and plug directly into your internet with an ethernet connection. Packet loss is inherent in a wireless connection and directly effects audio and video quality
  • Close all your tabs or quit other programs you are running
  • Switch wi-fi networks if possible (especially if you are on public or shared network) or ask others to log off
  • Restart your router
  • Contact your internet provider

If you are using a DSL modem with a slow uplink, a 3G wireless modem, a network with some types of proxies/firewalls, or a lower speed connection, your experience and quality may suffer.
4.
When can I enter the session I'm attending?
Enter times are set by the conference hosts.

Normally, attendees and guests can enter the session 15 or 30 minutes before the start time (depending on the selection the host made for your particular event) or at the exact start time. If you arrive early, just wait on the landing page and wait for the enter button to appear.

When the session is open, you will see a green enter button:
If you do not see the green "Enter" button after the start time, please refresh your page. You will also be given a system check. Whether you pass or fail will not prevent you from entering the room.

If you experience any difficulties entering or do not see the enter button, please contact
5.
How do I contact the conference host?
For registration support: conferences@issgovernance.com.
For technical support: drew.donaldson@issmediasolutions.com.
6.
BigMarker iOS (iPhone and iPad) app is available for download! To attend our virtual event on your phone or tablet, you can use the BigMarker attendee app or enter via your browser. Entering on the app is recommended for attendees only. Presenters or admins should enter on their browser. Chrome and Firefox are recommended. 

To download the iOS app, please visit the App Store. When entering the session or booth, you'll have the option to enter on your browser or the app.

On Android devices, please enter on an updated browser.

If you want to Dial-In to the webinar, please follow these instructions:
  1. Dial-in for ATTENDEES is listen only.
  2. Dial-in numbers and codes for attendees can be found on the session or booth landing page, the registration confirmation page* and reminder emails*.
*These numbers are only available if the host has enabled this option and the person is registered for the event.

These didn’t answer your questions or concerns?
Please email your question to 
conferences@issgovernance.com.